Privacy statement Bubty B.V.
Your privacy is important to us at Bubty. We only use your personal data to provide you with our products and services and to inform you about our products and services, to the extent that you have given us permission to do so. We attach great importance to the protection, confidentiality and integrity of your personal data. In this privacy statement we explain which personal data we collect from you when you use our products and services and how we use this information. This Privacy Statement consists of the following parts: scope, what personal data we have and how we use it, with whom we share personal data, where we process it, how long we keep it, how you can manage your personal data and the legal bases on which we process your data.
What personal data is collected?
We need certain personal data to provide you with the best possible user experience and to inform you about our products and services. You provide us with some of this information directly, for example when you send an inquiry to us. In addition, we receive certain personal data indirectly via the devices you use for Bubty, through interaction with our services (including via cookies). This allows us to personalize our products and improve the customer experience.
When you create an account with Bubty, or use our services in any other way, we process the following data:
Cookies and Similar Technologies
Device and location
If you have activated this function in your phone and/or app settings, we receive data about your location. We use this information to better facilitate you in terms of language and country. With the help of this information we can also make you the best possible personal offer. You can always change your preferences and settings.
How do we use your personal data?
We only use your personal data for the purposes for which it was collected, and where applicable, to comply with legal obligations. We use your personal data for the following purposes:
Performance of the agreement. We process your personal data to respond to your requests, and be able to deliver the order-related products and services of your choice. For example, we use this information to facilitate the payment, and to provide insight into your status with regard to the payment.
Customer service. We use your information to support you in using our services. This includes using personal data to diagnose any issues, correct wrong transactions, and provide other customer support related services.
Customer contact and communication. We use your information to communicate with you in connection with our services via email, text messages or other electronic media. You will receive an overview of your account details from us and we will communicate with you to confirm your account, to send you reminders and updates, to solve problems and to invite you to participate in customer satisfaction surveys, etc.
marketing. We would like to keep you informed about our products and services or those of selected other companies that we work with via email, text message or other electronic media (to the extent that you have consented to this). You have the right to unsubscribe from this information provision at any time. Depending on your preferences, you can unsubscribe, change your settings directly online, or contact our customer service to do this for you.
Safety, Security and Dispute Resolution. We use your data to ensure the security, integrity and protection of our products, services and customers. For example, we process your data to detect and prevent fraud, theft and other misuse of our services. Where appropriate, we may use your data in the context of dispute resolution, to enforce the agreement with you, to enforce our rights against third parties, or to defend ourselves against claims or allegations of third parties.
Legal requirements. We may process your information to comply with legal obligations, e.g. to keep records or to comply with legitimate requests from competent authorities (e.g. police/justice).
Improving and personalizing our products and services. We use your personal data to improve our products and services. Insight into click behavior and search results on our website can, for example, help us to prioritize or identify new functionalities.
Maintenance, development and incident management. If you experience problems with, for example, creating an account or editing your account, we may need to process personal data, such as name and relationship ID, to solve the problem in question. We also process your personal data for some internal operational processes, for example when we transfer customer data to a new database.
Execution of general business processes, internal management and management reporting. In order to carry out our business activities, we use personal data for general business processes. For example, we process your data for archiving purposes, management reports, audits and other administrative purposes.
Who do we share your personal data with?
We share personal data with third parties or selected partners that we work with such as suppliers (such as hosting providers, customer service and e-marketing), customers (e.g. business customers/employers) and other partners, depending on your location and the services you use. We share Your data:
Where are your personal data processed?
For hosting and maintenance, your personal data is stored in the European Union. Your personal data is mainly processed by our staff at our head office in the Netherlands.
Insofar as we transfer personal data to a country outside the European Union or an international organization, we ensure that this only happens to those countries and organizations that guarantee an appropriate protection of your data and rights in accordance with the General Data Protection Regulation (GDPR). , or if otherwise permitted under the GDPR.
If you would like to receive more information about the safeguards implemented by us, please contact our customer service.
How long do we keep your personal data?
We only keep personal data for as long as it is necessary for the purposes for which it was collected or used and/or as long as required by law.
If you do not use your account for 18 months, we will mark it as 'inactive' in our database. In that case, we no longer actively use this account information, for example to inform you about our products and services. Your account will be archived so that you can reactivate it at any time should you wish to use our services again in the future.
If you want to cancel your account, we ask you to contact our customer service. After cancellation, we will delete your personal data without undue delay, with the exception of the information that we are legally obliged to keep. For example, we are legally obliged to keep data such as copies of invoices for seven years.
Data can also be kept longer when it contributes to development and product improvement.
Access and management of your personal data
You can view and edit your personal data directly via your personal account. For example, you can choose in the settings of your account whether you wish to receive newsletters from us. How you can view or manage this personal data depends on the products and services you use.
If you cannot view, correct or delete certain personal data yourself, if you want a copy of your personal data or if you want to submit a request for restriction of processing, you can contact our customer service via [email protected] We will respond within 30 days of receiving such requests.
Legal basis for data processing
We only collect and process your personal data when we have a legal basis to do so. The following principles apply:
If the processing is based on consent, you have the right to withdraw consent at any time. In that case, we will terminate the relevant processing of your data. Withdrawing consent does not alter the lawfulness of processing based on consent before its withdrawal.
Questions and complaints
If you have any questions about how we use your personal data, you can contact our customer service [email protected] You can also contact our Data Protection Officer (DPO) via this email address.
If you feel that a problem has not been adequately addressed, you also have the right to file a complaint with the Dutch Data Protection Authority.
2515 VK The Hague
Version: November 2022